Terms & Conditions

Terms & Conditions2018-10-16T10:52:29+00:00

Subscription Terms and Conditions  

First Aid Videos www.FirstAidVideos.com

Last updated 16th October 2018

Please read all the terms and conditions before you proceed.

Our website

1.1 By using this website, provided by First Aid Videos, (“Us”), yourself or business, officers and employees, (“You”) are accepting the following Terms & Conditions.

Customer Use

2.1 Check that the contact information you provide is correct before creating a customer account or proceeding to payment.

2.2 Failure to provide us with the correct information will entitle us to suspend or terminate our service to you until you remedy it.

2.3 Our website is only intended for use by adults, as defined as those aged 18 or over and who are able to enter into a binding agreement.

Account Registration

3.1 As part of the registration process, you will need to create an account, including a username and password. It is your responsibility to ensure that the information you provide is accurate and not misleading.

3.2 You are solely responsible for your own username and password. You should ensure that you store your username and password securely and that the details required to access your account are not disclosed to anyone else.

3.3 You are responsible for your account and any actions taken within it. If you are aware, or suspect that your account username and password, or other details have become known to a third party, you should inform us immediately.

Product & Service Pricing

4.1 All prices shown on the website include VAT.

4.2 We make every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a product or service is found, we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any over-payment made by you (as applicable).

4.3 We reserve the right to alter all product and service pricing without notice.

In the case of any services tailored to your specific requirements, it is your responsibility to ensure that any information or specification you provide is accurate.

4.4 We can make changes to our services which are necessary to provide an up to date service that complies to any changes to the law or regulations. We will notify you of any changes.

4.5 If a service is specifically tailored to your requirement, a quotation will be sent to you in writing.

Your Order

5.1 When you place an order, you will automatically receive a confirmation email from us to confirm your order.

5.2 The Order process is set out on our website. You are able to check and amend any errors before submitting and confirming your order. We are not responsible for any errors made in your order. If you notice any errors after you confirm your order, contact us immediately.

5.3 We reserve the right to delay or refuse orders where a transaction contains incomplete details or details that cannot be verified or where fraud is suspected.

5.4 If we are unable to reasonably ascertain these details or resolve these issues a full refund will be made against the card used at the time of purchase. No other form of refund or credit will be offered nor will a refund be made to any third party card or account.

Subscription Period

 6.1 If there is a subscription period, this will last for 182 days.

6.2 Once your subscription period is over, a reminder email will be sent 8 weeks before it ends and you can re-subscribe by re-purchasing.

Cancellation Rights and Refunds

7.1 The contract will continue for as long as the subscription period.

7.2 You have the right to cancel at anytime if you change your mind or aren’t fully satisfied. Please contact us with your reason why you wish to cancel.

7.3 We offer a money back guarantee. The refund policy is structured as such:

– *For all 99p courses, we will refund you 100% of the price even if you’ve completed the course and received a certificate.

– *For all other courses, we will refund you 100% of the price if less than 50% of course has been completed. No refunds given after 50% of the course has been completed

*This applies to individual customers only (not business customers).

7.4 We reserve the right to not offer a full refund if we suspect our product has been used.

7.5 Any refunds we make will be made against the card used at the time of purchase. No other form of refund or credit will be offered nor will a refund be made to any third party card or account.

Content Ownership 

8.1 All content on First Aid Videos is the property of Just Another Label Ltd.

8.2 In accordance to the Copyright, Designs and Patents Act 1988 in relation to all contents on this website, First Aid Videos is the sole and exclusive owner. First Aid Videos licenses the content to You for the subscription period only. Reproduction or sharing of any of the content is prohibited, and is a breach of this agreement.

Customer Complaints

9.1 If you feel you need to make a complaint then please contact us at info@firstaidvideos.com and we will aim to respond to you within 5 working days.


Please refer to our Privacy Policy

Third-party rights

11.1 No one other than a party to this agreement, shall have any right to enforce any of its terms.

11.2 No partnership or agency

11.3 Nothing in this agreement is intended to, or shall be deemed to, establish any partnership or joint venture between the parties, constitute either party the agent of the other party, or authorise either party to make or enter into any commitments for or on behalf of the other party.

11.4 Each party confirms it is acting on its own behalf and not for the benefit of any other person.

12. Jurisdiction

Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this agreement or its subject matter or formation (including non-contractual disputes or claims).

13. Governing Law

This agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

Entire agreement

14.1 This agreement constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.

14.2 This agreement has been entered into on the date stated at the beginning of it.


15.1 If you require any more information or have any questions about our site’s disclaimer, please feel free to contact us by email at info@firstaidvideos.com

15.2 All the information on this website is published in good faith and for general information purpose only. www.firstaidvideos.com does not make any warranties about the completeness, reliability and accuracy of this information. Any action you take upon the information you find on this website (www.firstaidvideos.com), is strictly at your own risk. www.firstaidvideos.com will not be liable for any losses and/or damages in connection with the use of our website or its contents.

15.3 From our website, you can visit other websites by following hyperlinks to such external sites. While we strive to provide only quality links to useful and ethical websites, we have no control over the content and nature of these sites. These links to other websites do not imply a recommendation for all the content found on these sites. Site owners and content may change without notice and may occur before we have the opportunity to remove a link which may have gone ‘bad’. Please be also aware that when you leave our website, other sites may have different privacy policies and terms which are beyond our control. Please be sure to check the Privacy Policies of these sites as well as their “Terms of Service” before engaging in any business or uploading any information.


16.1 By using our website, you hereby consent to our disclaimer and agree to its terms.

Update – This site disclaimer was last updated on: Tuesday, August 7th, 2018. Should we update, amend or make any changes to this document, those changes will be prominently posted here.

Our Contact Details

First Aid Videos is a trading name of Just Another Label Ltd, registered at Just Another House, Redgrave Road, Blo Norton, Norfolk IP22 2JA.

Company registration number: 3635790

VAT registration number: 795 8991 37