FAQs

FAQs2018-10-15T13:51:44+00:00

Have we missed something?

Do you have a burning question? (no pun intended)

You might find the answer below, if not, just get in touch!

Why use e-Learning?2019-01-14T13:25:38+00:00

It’s cost effective and uses a range of learning techniques

Why is e-Learning popular?2019-01-14T13:26:04+00:00

Lower costs to train large groups of people. Quicker potential pace of delivery. Lower environmental impact due to less printing and less travel for learners

Why have a First Aid kit?2019-01-14T12:50:07+00:00

For individual use, although having a First Aid kit isn’t a legal requirement. Having basic equipment like plasters, bandages and rash cream could be extremely useful if you were ever in a medical emergency. For businesses, it is a legal requirement to have a First Aid kit and a first aider

Why give First Aid?2019-01-14T12:47:23+00:00

Giving First Aid can be the difference between someone living and dying

Why does e-Learning work?2019-01-14T13:27:01+00:00

e-Learning accommodates everyones needs. Lectures/courses can be taken a number of times. 24/7 access.

Why is e-Learning so effective?2019-01-14T13:27:01+00:00

e-Learning is so effective because you are not only able to study at your own pace, but you also have 24/7 access to it meaning that you can study at a time that suits you. e-Learning can also accommodate for the majority of learning styles which will maximise your results!

Why is e-Learning beneficial for companies?2019-01-14T13:27:01+00:00

It speeds up employee training. It reduces costs for companies. It maximises knowledge retention.

Why is e-Learning good?2019-01-14T13:27:01+00:00

Offers quick access to updated content. Quick delivery of lessons. Consistency. Reduced costs. Effectiveness.

Why do First aid2019-01-10T15:40:42+00:00

Whether at home or in the workplace, there will be occasions where you’ll need to give basic First Aid. Certain situations may only involve minor procedures such as cleaning a wound or applying a plaster. However, you may find yourself in a situation where serious help is needed and if so, having a small amount of First Aid training can often mean the difference between life and death

Why choose e-Learning?2019-01-14T13:27:01+00:00

e-Learning is a cost effective way to train and learn. It also features a wide range of learning techniques

Which First Aid kit is the best?2019-01-10T15:21:19+00:00

Any First Aid kit that contains the required products should be sufficient. Click here to see a rundown of some of the best First Aid Kits for 2018

Where can I buy a First Aid kit?2019-01-10T15:19:20+00:00

First Aid kits can be bought from many High Street shops as well as online

What is First Aid training?2019-01-10T15:18:11+00:00

First aid training is a way to educate people on how to respond when they are faced with an emergency medical situation. It could be something minor such as a small splinter or something major such as a severe blow to the chest

What is First Aid treatment?2019-01-10T15:14:41+00:00

First aid treatment can come in different forms. It can be reassuring someone in an emergency, calling an ambulance or performing a life saving procedure such as CPR

What is the definition of ‘First Aid’?2019-01-10T15:12:09+00:00

First aid is simple medical treatment given as soon as possible to a person who is injured or who suddenly becomes ill

What is First Aid certification?2019-01-14T13:33:21+00:00

A First Aid certificate is a document to validate the training you have successfully completed, either online or in practice

What should a First Aid kit contain?2019-01-10T15:07:45+00:00

A basic first aid kit should contain:

Alcohol-free cleansing wipes

Antihistamine cream or tablets

Antiseptic cream

At least 2 sterile eye dressings

Cough medicine

Cream or spray to relieve insect bites and stings

Crêpe rolled bandages

Disposable sterile gloves

Distilled water for cleaning wounds

Eye wash and eye bath

Painkillers such as paracetamol (or infant paracetamol for children)

Aspirin (not to be given to children under 16), or ibuprofen

Plasters in a variety of different sizes and shapes

Safety pins

Scissors

skin rash cream such as hydrocortisone or calendula

Small, medium and large sterile gauze dressings

Sticky tape

Thermometer (preferably digital)

Triangular bandages

Tweezers

What First Aid training do I need?2019-01-10T15:01:08+00:00

This completely depends on whether you are an individual or acting on behalf of a company. 

The amount of employees, the nature of the business and the working environment will help to determine what type of First Aid training is required for a specific company

 

can first aid stop a seizure?2019-01-10T14:55:18+00:00

Having First Aid knowledge can help you deal with someone who is having a seizure and ensure they are kept safe until the seizure stops or the emergency services arrive

Can First Aid save a life?2019-01-10T14:54:05+00:00

Yes. Knowing important life saving skills such as CPR and how to use an AED can increase the chance of survival and help to save lives

Can First Aid kits expire?2019-01-14T13:44:01+00:00

Yes and no. Some essential equipment in a First Aid kit which use adhesive materials can degrade and also some items like batteries for torches should be checked every 3 months

Can First Aid training expire?2019-01-14T13:44:31+00:00

Yes, First Aid certificates are only valid for 3 years

Can First Aid boxes be locked?2019-01-14T13:45:03+00:00

Yes, First Aid cabinets can be locked; however, they must be readily accessible in the event of an emergency. Locking the cabinet may limit accessibility

Are First Aid courses free?2019-01-14T13:45:28+00:00

Normally, First Aid courses cost money whether they are online or practical. However, we offer a FREE online First Aid course which can be used as an introduction to First Aid or as a refresher to any training you’ve had previously

Do you have your own venue for holding courses or can you come to me?2019-01-14T13:46:04+00:00

We don’t have our own venue, however we can suggest suitable venues locally. Equally, you can suggest and book a venue…just let us know the address!

Do you offer instructor courses?2019-01-14T13:46:28+00:00

This is something we are working towards however; in the meantime, we can recommend Good Skills Training   

 

I don’t want an online course. I need a practical course. Do you offer these?2019-01-14T13:46:41+00:00

Our practical courses can hold 12 people at a time. Please call us on 01953 681 200 to discuss things further, or complete this enquiry form

Are all of your courses online, or do you provide practical training?2019-01-14T13:47:08+00:00

Yes we do provide practical courses and details of which can be viewed here

 

If I don’t like your approach, can I get a refund?2019-01-14T13:47:21+00:00

Please take our free test to ensure that you are happy with our style. All of our courses are based on this format but with different content.

I am worried about the cost but want to become First Aid aware. How much does a basic course cost?2019-01-14T13:47:41+00:00

Our Basic Life Support course only costs £0.99 and you will receive a certificate once you’ve completed the course. A small price to pay for lifesaving skills. If you want to try before you buy, check out our Free Course

 

How many chances do I get at completing the test for the course?2019-01-14T13:47:58+00:00

You have unlimited chances to retake the final test. However after three attempts of not achieving a pass grade of at least 80%, you will be prompted to revisit the course content from the beginning.

How long is the course available once I have bought it?2019-01-14T13:48:12+00:00

You can access the course for up to 182 days.

I have a busy life. Can I start/stop/resume the course to fit around my life?2019-01-14T13:48:27+00:00

Yes you can! You can access the course for up to 182 days so there is no hurry to complete the courses. All progress is saved too so you can stop and start as much as you like. Just don’t forget to finish!

How do the courses work?2019-01-14T13:48:36+00:00

Please watch our introduction and explanation video here

 

What is the difference between your online courses and others available?2019-01-14T13:48:44+00:00

We have thoroughly researched other online first aid courses and although there are plenty of good ones available, ours is the only one that provides the array of resources detailed on this page to cater for various learning styles

 

Can I licence the concept for my own business?2019-01-14T13:48:51+00:00

Absolutely! We have designed our site in such a way that makes it easy to do this.  Just call us on 01953 681 200, email us at info@firstaidvideos.com or complete this enquiry form

Can I have my company name branded on the certificates?2019-01-14T13:49:02+00:00

Yes you can! This can be added for a reasonable fee. Just call us on 01953 681 200 or email us at info@firstaidvideos.com

Do you offer discounts for large orders?2019-01-14T13:49:36+00:00

Yes we do! The more the merrier (and the more cost effective). Just call us on 01953 681 200 or email us at info@firstaidvideos.com

 

I need a course for all of my staff/employees. How do I get a quote?2019-01-14T13:50:27+00:00

Give us a call on 01953 681 200 or email us at info@firstaidvideos.com  and we will provide you with a quote within 48 hours.

Can you offer me a bespoke package that meets the needs of my staff/company?2019-01-14T13:50:49+00:00

Yes of course. Give us a call on 01953 681 200 or email us at info@firstaidvideos.com  and we can discuss all options with you.

What is the point of doing an online awareness course?2019-01-14T13:50:57+00:00

Knowledge is power. The awareness gained from our courses will enable you to at least learn the basics of what to do in the event on an illness, incident or accident.

Why would I want to do an online awareness course?2019-01-14T13:51:08+00:00

To gain life saving skills and awareness that could help save a life. It is also great to update and refresh your knowledge on first aid. You don’t need a certificate to save a life. You just need to know the basics to know what to do. A physical test will help you learn certain procedures. We recommend everybody takes a physical course as well.

Can I get access to the courses 24/7 & 365 days a year?2019-01-14T13:51:14+00:00

Yes you can! As long as you are connected to the internet, you can access the courses whenever, wherever…

I am not very academic; will I find your courses difficult?2019-01-14T13:51:23+00:00

No, not at all. Our teaching method is easy to understand. We don’t use technical language or jargon. The language is clear, concise and simple so even if English is a second language you should be able to follow the guide.

Can I retake the tests at no extra cost?2019-01-14T13:51:36+00:00

Yes, of course you can! We want you to pass and feel confident in the knowledge you’ve gained. Therefore we don’t think it’s fair to have any hidden, additional costs.

Can I still access the videos after I finish the course?2019-01-14T13:51:57+00:00

Yes you can! Your subscription lasts for 182 days so you can go back and access all of the course content within that time.

I need to learn first aid quickly – how soon can I obtain a certificate?2019-01-14T13:52:07+00:00

You can get a First Aid Awareness Certificate within 2 hours of signing up.

Do you offer courses in different languages?2019-01-14T13:52:17+00:00

This is something we are working towards as we want First Aid Videos to be accessible to everybody. We have designed our courses to be easy to understand and we don’t use technical language or jargon, so even if English is a second language, you should be able to follow them with ease.

Do I have to pass the tests first time?2019-01-14T13:52:33+00:00

No, don’t panic! We understand that everybody learns at a difference pace. You can retake the tests as many times as you need to in order to pass. There is no extra cost either.

Will I find the course suits my individual learning style?2019-01-14T13:52:52+00:00

We hope so! Our courses are designed to suit various learning styles and we make use of Video, Audio, Text Files, InfoGraphics and Quizzes..so something for everyone!

Do I get a certificate when I complete a course?2019-01-14T13:53:09+00:00

Yes you do receive a certificate on completion of both Emergency First Aid at Work and Basic Life Support courses. These certificates however are not accredited by the Health and Safety Executive, they are for awareness purposes only.

As an instructor, can I purchase a package of courses?2019-01-14T13:53:23+00:00

Instructors are able to license the entire contents of our courses, as well as the website which can be tailored to suit branding. Please email us at info@firstaidvideos.com for more info.

How can I pay for a course?2019-01-14T13:53:43+00:00

Whilst we are still in development stages all of our courses are free.

Will I become an accredited first aider after taking the online courses?2019-01-14T13:53:54+00:00

Our  online courses are to improve awareness, in order to be accredited you would need to attend a physical course.

If you require an accredited certificate , please follow any of these links:

Briskaid

Good Skills Training

Red Cross

St John’s Ambulance

What happens if I fail a course?2019-01-14T13:54:23+00:00

Don’t worry. If you do not achieve the pass grade, you will be invited to retake the test again and you will be prompted to review the course in whole. Learners are allowed to take 3 retests before you are prompted to retake the course again from the very beginning (this is all free of charge).

How long does a course take to complete?2019-01-14T13:54:45+00:00

This depends on which course you are taking as they all have a different amount of units and also different video lengths.

Don’t worry, you do not have to complete a course in one sitting! All courses can be saved at any point and returned to.

How do the courses work?2019-01-14T13:55:13+00:00

Here is a step by step guide through our courses:

  1. Main video of each unit condition – Follows this sequence describing: The Condition, Possible Causes, Signs and Symptoms, Aims, Help, Treatment or Procedure of the condition, Attention, Summary.
  2. A transcript of the video
  3. Audio stream from the video
  4. An infographic of each unit
  5. Treatment or Procedure video- video of the Treatment or Procedure only, allowing Learners to skip straight to it
  6. 2 or 3 multiple choice questions –  Which continually assesses learners throughout the course to reinforce learning. These will not stop learners from moving onto the next units, however they must achieve a pass rate of 100% of the overall questions before you can access the final assessment.

After learners have completed step 6 they should progress onto the next unit. If they choose to stop at any stage they are able to save their progress at any time. Once all units have been completed there is a final assessment in the form of another multiple-choice questionnaire of 30 questions. Learners have to achieve a pass rate of 80% to receive a personalised certificate of achievement.

If learners do not achieve the pass grade they will be invited to retake the test and will be prompted to review the course in whole. They do not have to review the whole course again at this stage but if they fail the test 3 times, they will have no choice but to review the whole course. Don’t worry this will be free of charge.

 

Our online first aid courses suit three of the VARK learning styles:

  • Visual  – we use easy to follow video lectures and infographics that guide learners stage by stage through each unit (condition, procedure or general information)
  • Auditory – in addition to the videos that contain audio, learners can stream audio versions of the videos
  • Read – each unit contains a written description along with an online note section to assist with learning
  • Kinaesthetic – as our first aid courses are currently only online we are unable to cater for this learning style.
What age group does the First Aid Video courses cover?2019-01-14T13:55:35+00:00

Initially our online first aid courses have been developed for situations involving adults only, which are people over the age of 12 or have reached puberty. We intend to produce online first aid courses for situations involving babies & children in the near future.

Who are the courses aimed at?2019-01-14T13:55:56+00:00

Our current courses are aimed at people aged 16 and above, in the UK.